Immersion into the lives of people with dementia
Auto-etnographic reflection of contact moments with people with dementia
At the start of the research Covid-regulations prohibited direct contact with people with dementia, thus secondary sources (e.g. movies, articles) were used to gain insight into the lives of people with dementia. Afterwards, the researcher visited people with dementia for a year in different contexts (e.g. at home, a day care center and a care home; from early diagnosis to the more advanced stages; elderly and people with young onset dementia) in weekly sessions. These interactions, observations and interviews with people with dementia gave the first author, who had no prior contact with people with dementia, the opportunity to study her own development of an empathic understanding for people with dementia. Moments of auto-ethnographic reflections were documented via illustrations, photos and videos, which were later clustered to identify elements influencing this empathic understanding.
An empathic understanding was established by going through a process of (1) discovering what it means to have dementia (i.e. through media), (2) having multiple encounters getting to know people with dementia and their network of (in)formal caregivers, to end with (3) an established empathic connection (i.e. designer-user relation) with people with dementia who she shared similarities with (e.g. same age as her parents). Media gave an insight into the progression of the disease and its influence on people with dementia and family, in comparison to the short encounters with PwD where only the current stage of dementia could be observed. However, media alone could not enhance an empathic understanding for people with dementia and during the first encounters it was still hard for the first author to connect. Only when the first author met people with dementia and family-members with similarities to herself, could she relate and internalize people with dementia's experiences. During this process of empathizing with people with dementia, the first author often needed moments of individual (e.g. drawing, writing down, editing photos and videos) and group reflection (i.e. conversations with others) to detach from the people with dementia and process the experiences. Reflecting on ‘what happened’ increased empathic understanding
Literature was reviewed using search-terms like ‘handover approach’, ‘design for dementia’, ‘empathic design’, ‘transfer of experience' in Google Scholar. Papers were evaluated and included in the review on their ability to answer one of the following research questions: How can an empathic understanding for people with dementia be gained without having direct contact with the end-user? Which examples of tools and approaches transfer an empathic understanding for people with dementia? The final selection included 50 papers, which after clustering gave insight into three ways empathy is gained other than by having direct contact with the end-user. The first way is by using a designer's imagination in order to empathize with the end-user . Second Smeenk, Sturm and Eggen describe the use of a representative of people with dementia, a ‘principal designer’, having direct contact with people with dementia and transfer these experiences to the design-team . Choosing a principal designer from the design-team is beneficial in comparison to the use of an external proxy because of his/hers understanding of the team structure and company atmosphere [14, 22, 28]. Third an empathic understanding is established by going through four phases; (1) discovering the users world, (2) immersing into the users world, (3) connecting with the user and (4) detaching from the user in order to design for the end-user .
In the 50 papers, 30 tools and approaches (i.e. tools used in the design context like a customer journey to visualize product-use, or in the dementia context like VR for health professionals to experience aspects of dementia themselves) were found and clustered. Three tools and one approach were selected for further research because of their potential to transfer an empathic understanding for people with dementia in the design context; (1) personas are a commonly used tool in design practice to keep in mind the user for the entire duration of the design process and literature suggests that empathy directed towards one person from the user-group can lead to an empathetic understanding towards the entire population , however the use of personas is often criticized for representing stereotype interpretations of the user-group [9, 16], (2) storyboards trigger designers to imagine product-use, combining the designers’ empathy towards the user with their own viewpoint as a designer , (3) life story boxes contain artefacts that physically represent the life of a care home resident for staff to gain a deeper understanding into the preferences and interests of the residents , and in (4) the empathic handover approach a principal designer has direct contact with people with dementia and transfers these insights to the design-team by making use of empathic questions (i.e. questions to relate to people with dementia's experiences) and role-play, followed by an ideation session . In the expanded empathic handover approach an evaluation of the outcomes from the ideation session is added to the approach .
Iterative process in the educational context
During an iterative process, prototype handover approaches were evaluated on their ability to transfer an empathic understanding for people with dementia in the educational design context. Five workshops were organized in two different countries with groups of 4-16 student-designers with little to no prior experience with people with dementia. In all five workshops the first author of this paper took on the role as principal designer (i.e. defined in the research as one of the three ways to gain an empathic understanding for the user-group when direct contact isn’t possible) and one of the other authors (i.e. who have more than ten years of experience in the context of design for dementia) took on the role as the second principal designer.
In the pilot workshop designers used empathic questions to compare their own experiences with those of people with dementia's, however the designers didn’t connect with people with dementia. The second and third online workshop combined empathic questions with personas (i.e. biography, stories, photos, handmade drawings and videos) based on people with dementia the first author met during ethnographic research, and showed the challenges of establishing an empathic understanding during one short moment. The fourth handover workshop made use of handover boxes (i.e. boxes containing biographies, stories, photos, videos and objects made or used by people with dementia), which encouraged the designers to imagine and connect with the user-group. Lastly an online session using empathic questions, was followed by a workshop with the handover boxes. Dividing the handover into two workshops gave designers more time to reflect and develop an empathic understanding.
Interviews with professional designers
Semi-structured interviews were held with six professional designers (i.e. from large design studios to independent designers, having multiple years of experience to having no knowledge of designing for people with dementia) to find an answer to the research questions; Which tools and approaches are currently used in design practice to build an empathic understanding for the user-group? And what tools and approaches are used to transfer an empathic understanding for the user-group to members of the design-team who didn’t meet the end-user during the design process?
All interviews were recorded, transcribed, and thematically clustered. The use of a representative for people with dementia (e.g. the client or a designer from the company who has personal experience with people with dementia, a member from the research-team having first-time contact with people with dementia, or an external expert) is common in design practice to gain understanding of the end-users. Second we noticed the use of tools that rely on the designers’ imagination in order to transfer an empathic understanding towards people with dementia (e.g. presentations, personas, customer journey, storyboard, VR). In addition the more extensive the tools (e.g. providing participant- & context-specific insights, non-verbal gestures), the easier it becomes for a designer to gain an understanding for the end-user. Third, we identified the need for group reflection and discussion in all phases of the design process (e.g. during the research-phase group reflections are opportunities to share experiences with people with dementia, in the design-phase reflection is needed to make connections and come up with concepts). Lastly we identified a designers’ need for control when selecting tools and approaches to be integrated into the current design practice (e.g. a designers’ way of working, a company’s design process).
For more information: MAPPING
Material speculations sessions with professional designers
When you think about your grandparents, is there an object or a place you immediately see in front of you? Can you recall childhood memories when you hold your grandmother's silk scarf? Now let’s imagine that you have to share these memories of your grandparents with a colleague. How would you transfer your unique experiences? And how would you know your colleague fully grasped the memories you have of your grandparents?
This project tries to find an answer to these questions, in relation to designing for people with dementia.
The project includes the organizing of a series of co-design sessions with creatives (i.e. designers and makers both from industry and design education), in which the idea of ways in which to ‘handover’ design research experiences will be explored and discussed in terms of their accessibility, how they fit into a designer’s design process, whether they are a tool, approach or artifacts. These sessions will focus on the materialization of these handovers and work thematically on the subject of dementia. The outcomes of the co-design sessions will try to identify how design research experiences with people with dementia can be shared by one designer to others who are not able to meet people with dementia, and that this sharing can maintain the uniqueness of how dementia is experienced.
Mapping expert views
Finalizing the framework for handover tools
Handover tools concept- and prototyping sessions
Development of handover tools
Evaluation of handover tools in the design context
The final handover method [framework]
Visualization of the process